Return & Refund Policy

LookCarShow is committed to delivering products that meet the agreed specifications and quality standards. This Return and Refund Policy outlines the conditions under which returns are accepted and refunds or replacements issued. Because we operate exclusively in the B2B trade channel, this policy reflects the commercial nature of our business relationships.

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1. General Return Principles

We handle all return and claim requests on a case-by-case basis, guided by the following core principles:

• We accept returns for products that are genuinely defective or do not match the confirmed order specifications
• We do not accept returns based on buyer change of mind or incorrect ordering without prior written agreement
• Custom and private-label orders are non-returnable unless the product fails to match the agreed technical specification
• All return requests must be submitted within the claim window stated in each section below
• Products must be returned in their original packaging unless the damage makes this impossible

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2. Defective Product Claims (Warranty Returns)

2.1 Claim Window

Defective product claims must be submitted within 12 months from the date of shipment as shown on the shipping confirmation. Claims submitted after this period will not be honored under warranty but may be considered for commercial resolution at our discretion.

2.2 What Constitutes a Valid Defect Claim

A valid defect claim covers the following:

• LED module failure (no output, partial output, or abnormal color) not caused by wiring error
• Connector failure or housing cracking under normal operating conditions
• Water ingress through the housing seal where the product was installed according to our installation guide
• Significant deviation from specified light output, beam pattern, or color temperature
• Physical damage present upon arrival (transit damage claims must be submitted within 7 days of receipt)

2.3 What Is Not Covered

• Damage from improper installation, including incorrect electrical connections, reversed polarity, or forced fitment
• Water ingress resulting from installation without proper re-sealing
• Cosmetic scratches or marks caused during installation
• Failure caused by vehicle electrical faults, voltage spikes, or incompatible aftermarket modifications
• Products that have been disassembled, modified, or repaired by a third party
• Normal degradation of light output over time (LED lumen depreciation)

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3. Incorrect Item Shipped

If we ship a product that does not match the item confirmed in your purchase order or proforma invoice, we will cover the full cost of return shipping and expedite a replacement shipment at no charge. Incorrect item claims must be submitted within 14 days of receipt with photos of the item received and the original order documentation.

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4. Transit Damage Claims

Damage occurring during shipping must be reported within 7 calendar days of delivery. Please:

• Photograph the outer packaging (before and after opening) and all damaged items
• Retain all packaging materials — the carrier may need to inspect
• Submit the images along with your order number and delivery tracking number to [email protected]

We will assess the claim and, where the damage is confirmed, issue a replacement unit or credit. Note: for FOB shipments, the buyer's cargo insurance should also be notified.

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5. Return Process

All returns require prior written authorization (RMA — Return Merchandise Authorization) from LookCarShow. Do not ship items back without an RMA number — unauthorized returns will not be accepted.

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6. Refunds

6.1 When Refunds Are Issued

Monetary refunds are issued in the following circumstances:

• The ordered product is out of stock and no acceptable substitute is available
• A defective product cannot be replaced in a reasonable timeframe and the buyer prefers a refund
• An order is cancelled before production commences (subject to cancellation terms in Section 3.5 of our T&Cs)

6.2 Refund Method

Refunds are processed via the same method as the original payment. Bank transfer refunds are net of any transaction fees incurred. Refunds are not available for orders that have been part-shipped or fully shipped unless a valid return has been received and inspected.

6.3 Partial Refunds

Partial refunds may be negotiated for situations where only some units in a batch are affected or where a resolution short of full refund is agreed in writing between both parties.

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7. Non-Returnable Items

The following categories are not eligible for return:

• Custom-manufactured products built to buyer specification, unless they fail to match the agreed technical brief
• Private-label or branded products after branding has been applied
• Products from which original packaging and serial labels have been removed
• Products damaged after receipt due to improper storage, installation, or use
• Products where the warranty period has expired

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8. Contact for Return & Refund Matters

For all return, replacement, or refund enquiries, contact our after-sales team:

• Email: [email protected]
• WhatsApp: +86 152 0209 5350
• Response time: Within 2 business days (Mon–Sat, 9AM–6PM CST)

Please include your order number, the nature of the issue, and supporting photographs in your initial message to expedite the process.